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Privacy Policy
Last updated: 12 August 2026
Who We Are
This website is committed to protecting your privacy and handling your personal data transparently and lawfully in accordance with the General Data Protection Regulation (GDPR).
What Data We Collect
- Cookie preferences — your consent choices for cookie categories (stored in a browser cookie)
- Contact form submissions — name, email address, and message content when you submit a contact form
- Email delivery records — recipient email addresses and delivery status for emails sent through this site
- Booking information — name, email address, phone number, and appointment details when you book an appointment
- Data subject requests — name, email, and request details when you exercise your data protection rights
How We Use Your Data
- To respond to your enquiries and contact form submissions
- To ensure reliable email delivery and diagnose delivery issues
- To manage your appointments and send booking confirmations, reminders, and cancellation notices
- To process data subject requests and comply with our legal obligations
- To record your cookie consent preferences
Cookies
This site uses cookies. Essential cookies are required for the site to function and cannot be disabled. Additional cookie categories may include:
- Necessary — required for core site functionality (always active)
You can manage your cookie preferences at any time using the cookie consent banner.
Third-Party Services
This site uses the following external services:
- Web Fonts (Bunny Fonts) — Web fonts are loaded from Bunny Fonts, a European-hosted service that does not collect personal data or use cookies. No visitor information is transferred outside the EU.
Your Rights
Under the GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — request correction of inaccurate personal data
- Erasure — request deletion of your personal data
- Data portability — receive your data in a structured, machine-readable format
- Object — object to the processing of your personal data
To exercise any of these rights, please use our data subject request form or contact us at alan@stopyourbackpain.com.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Completed data subject requests and consent records are automatically purged in accordance with our retention policy.
Contact
If you have questions about this privacy policy or your personal data, please contact: alan@stopyourbackpain.com
You also have the right to lodge a complaint with your local data protection authority.